Return Policy

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Return Policy

Please note that LOLETTO13 does not refund, but for any faulty products, we will gladly replace the item once it has been returned back to us. WE DO NOT REFUND. To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind.

For exchange because of size issues, you will need to return the items in 7 business day, and we will process your exchange once we have checked that the items are in good condition. We will take approximately 7 business days to process your order. Please be aware that for any exchanges, customers will need to bear the shipping charges when sending back to LOLETTO13.


Returns must be sent back within 7 days of the customer receiving the item. No returns will be accepted after 7 days of customer receiving the item. Returns must be received in original condition as defined below:

- Unworn
- Unwashed
- Tags still attached


For all promotional/sale item, LOLETTO13 will not provide any refund/exchange once sold. If the item is faulty, we will provide free replacement or shop credit to your account but strictly no REFUND or EXCHANGE.


Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable.

Please note: You may not come in person to return an item as our address is a PO BOX and is not open to the public.